At Pinnacle Carpet Care, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us, both online and offline, in compliance with applicable privacy laws and regulations. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide you with the best possible service. This includes:

a. Personal Information

When you use our services, schedule an appointment, or contact us, we may collect personal information, such as:

• Your name

• Email address

• Phone number

• Home or business address

• Any other information you voluntarily provide

b. Non-Personal Information

We may also collect non-personal information related to your interaction with our website, such as:

• IP addresses

• Browser type

• Device type

• Pages visited on our website

• Time and date of visits

• Referring URLs

This information helps us understand how users interact with our site and allows us to enhance the online experience.

2. How We Use Your Information

We use the information collected for the following purposes:

• Service Delivery: To provide you with the services you have requested, such as carpet cleaning, tile and grout cleaning, and other related services.

• Communication: To communicate with you regarding your service requests, appointments, and inquiries.

• Improvement of Services: To improve our website’s functionality, customer service, and offerings based on the feedback we receive from you.

• Marketing & Promotions: With your consent, we may send you promotional offers, service updates, or newsletters.

• Legal Compliance: To comply with any applicable laws and regulations, including law enforcement or other legal requests.

3. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

• Encryption of sensitive information during transmission

• Secure storage of personal information

• Limiting access to personal information to authorized employees, contractors, and agents who need that information to perform their jobs

• Regular security audits to maintain the highest level of protection

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience and gather non-personal information.

Cookies:

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior data. We use cookies to:

• Personalize your experience on our website

• Track pages visited and features used

• Improve the overall functionality of our site

You can choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features of our site.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., payment processors, scheduling software, etc.).

• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or court order, or if we believe such action is necessary to protect the rights and safety of Pinnacle Carpet Care or others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred to the acquiring party.

6. Your Choices and Rights

You have the following rights regarding your personal information:

a. Access & Correction

You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate.

b. Opt-Out

You may opt out of receiving promotional emails and marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

c. Data Deletion

You can request that we delete your personal information. However, please note that we may need to retain certain information for legal or administrative purposes.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us, and we will take steps to remove such information from our systems.

8. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing personal information.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.